Working in the force control room
Our force control room is the centralised communications centre for South Yorkshire Police, with around 300 members of staff across the different departments working a variety of shift patterns.
Dealing with more than 3,000 calls a day, across 999 and 101, there are on average 1200-1500 incidents within every 24-hour period. Our team are trained to seek the most efficient resolution at the first point of contact, making sure we deploy officers in the most effective way possible. Despite that, no two calls are ever quite the same. One minute you could be noting down the details of a stolen vehicle. The next, you might be taking a report of a sudden death. Whatever the situation, we always strive to provide the highest quality of public service.
Our departments and roles
Across the force control room, we are made up of different departments and roles including:
- Contact resolution
- Dispatch
- Switchboard
- IMT
- ANPR team
- Resource planning unit (RPU)
- Tutor unit
- DDA
- Demand resolution team (DRT)
To enable you to become effective in role, you must be able to communicate effectively, make decisions using your own initiative and manage your own levels of stress.
You must be able to work as part of a team and have experience of, or an ability to deal with, members of the public over the phone who may at times be upset or angry.
You must be able to work a rotating shift pattern and unsociable hours over a 24/7, 365-day period, for which you will be paid a shift and weekend working allowance.
Benefits
Staff working in our force control room enjoy a number of benefits, including:
- A highly competitive salary and access to a generous pension scheme
- Generous annual leave allowance, starting at 29 days per year
- A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
- Flexible working arrangements including flexi-time and hybrid working
- A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
- Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
- Employee Assistant Programme (accessible 24/7) offering confidential support and advice
- Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
- Membership to the Sports and Social Club
- Access to a wide range of staff support groups and networks
Criteria for applications
To apply to join the force control room you must:
- be aged 18 or over
- be a British Citizen, and EC / EEA national or a Commonwealth citizen, or a foreign national with no restrictions on your stay in the UK
- have had a minimum of three years continuous residency in the UK (some roles will require five years continuous residency), with less than 12 months spend abroad in the last three years (with some exceptions for those living on a UK military base).
- have no criminal convictions (minor offences will be considered on an individual basis)
- have not been declared bankrupt of have outstanding County Court Judgments
Contact us
Everything you need to know about the recruitment process is contained here. If you still have questions, you can email our recruitment team.
Apply now
You can register your interest in joining South Yorkshire Police, as both an officer or a member of staff, on our talent bank.
By registering on our talent bank, we will:
- contact you when the vacancy you are interested in is live, so that you can complete an application form
- let you know of any awareness events that may be of interest to you, so you can be fully prepared
Register your interest in joining us.