ERP, CRM, HR, Payroll, Finance
Request
I require the organisations to provide me with the following contract information relating to the following corporate software/enterprise applications:
A. Enterprise Resource Planning Software Solution (ERP) -this is the organisation’s main ERP system and may include service support, maintenance and upgrades.
B. Primary Customer Relationship Management (CRM) Solution-this is the organisation’s main CRM system and may include service support, maintenance and upgrades. Example of CRM systems the organisation may use could include Microsoft Dynamics, Front Office, Lagan CRM, Firm step
C. Primary Human Resources (HR) and Payroll Software Solution-this is the organisation’s main HR/payroll system and may include service support, maintenance and upgrades. In some cases, the HR contract maybe separate to the payroll contract please provide both types of contracts. Example of HR/Payroll systems the organisation may use could include iTrent, Resource link.
D. The organisation’s primary corporate Finance Software Solution-this is the organisation’s main Finance system and may include service support, maintenance and upgrades. Example of finance systems the organisation may use could include E-Business suite, Agresso (Unit4), eFinancials, Integra, SAP.
For each of the categories above can you please provide me with the relevant contract information listed below:
1. Software Category: ERP, CRM, HR, Payroll, Finance
2. Name of Supplier: Can you please provide me with the software provider for each contract?
3. The date in which these applications were implemented 4. The brand of the software: Can you please provide me with the actual name of the software.
5. Description of the contract: Please also include any modules included within the contract as this will support the categories you have selected in question 1.
6. Number of Users/Licenses: What is the total number of user/licenses for this contract?
7. Annual Spend: What is the annual average spend for each contract?
8. Contract Duration:
9. Contract Start Date:
10. Contract Expiry:
11. Contract Review Date:
12. Contact Details:
Response
I approached our IT team who have supplied the following:
1. CRM: (Collaborated contract, below includes SYP&HP)
2. Supplier - Sopra Steria
3. South Yorkshire Police - 13/11/2018
4. Product - Smart Contact
5. Contract – Support and maintenance contract for various components
6. Users - NA
7. Annual cost - £320k Total (Collab cost)
8. Duration – see 9/10
9. Start – 16th May 2016
10. End – 15th May 2025 – includes 2 x 1 year extensions
11. Review - Jan 2025
12. Contact within force - [email protected]
1. HR: (Collaborated contract, below includes SYP&HP)
2. Supplier – Capita
3. For both Forces a shared system was implemented on the 3rd of December 2013.
4. Product - Origin
5. Contract – Support and maintenance billed quarterly along with an uplift fund charge.
6. Number of Users – c10,500
7. Annual Cost – £253k
8. Duration – see 9/10 – No extensions possible
9. Start 1st Sept 2019
10. End – 31st March 2025
11. Review – Jan 2025
12. Contact within force - [email protected]
1. ERP/Corporate Finance:
2. Supplier – Oracle
3. For both Forces a shared system was implemented on the 3rd of December 2013.
4. Product - Oracle
5. Contract – Software Licence and Support for Oracle. The renewal is made up of several products and extensions to existing licences only available via Oracle.
6. Number of Users - NA
7. Annual Cost – Licence and support -£125,209 & ERP & BI - £28,158
8. Duration – 12 month
9. Start Rolling contract
10. End N/A
11. Review – Annually
12. Contact within force - [email protected]
Please note, every effort is made to ensure that the figures presented are accurate and complete. However, it is important to note that data has been extracted from data sources used by this force for police purposes. The detail collected to respond specifically to your request is subject to the inaccuracies inherent in any large-scale recording systems and information assets.
The figures provided therefore are our best interpretation of relevance of data to your request, but you should be aware that the collation of figures/data for any requests may have limitations, and this should be taken into account when those data are used.
Police forces do not use generic systems or identical procedures for capturing the data. For these reasons this response to your questions should not be used for comparison purposes with responses you may receive from other police forces.