Use of a Citizen Engagement platform

Request

1) Do you use a Citizen Engagement platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Citizen Engagement tool?
4) Which month & year does your contract with your supplier end?

A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public institutions. Its goal is to make civic involvement easier, more transparent, and more effective.

These platforms can be used by governments, cities, or organisations to:
Collect feedback on policies, services, or community issues Conduct surveys and polls Enable reporting of local issues, like potholes or graffiti Share updates, news, and documents with the public Encourage participatory budgeting or co-creation of solutions

Examples include tools like Granicus (EngagementHQ), CitizenSpace, SurveyMonkey, Qualtrics or Commonplace They can play a major role in increasing transparency, accountability, and trust in public decision-making.

Response

I sourced your request to our Engagement Manager who has supplied the following information.

No, we do not use a Citizen Engagement platform. We do have access to a community alerts system, but our current use is very limited and is not used for surveying, polls or reporting of local issues, which means it would not be classified as a Citizen Engagement platform under the definition you have provided.