Force Control Room prepares for busy summer

Date published: 08 July 2022 10:13
Dated: 08 July 2022 11:04:53

On average our Force Control Room receives over 900 ‘999’ calls and 1000 ‘101’ calls a day.

Our staff work extremely hard to ensure that those who need help quickly receive it, but as the sun starts to shine and we expect to see increase in demand, we are asking you to help us, help you.

Emergency 999 calls will always take priority and during times of increased demand those who are wanting to report a non-emergency will have to wait longer.

Over the coming weeks we will be highlighting the demand and challenges we are facing and how you can assist us in reporting, and speak to call takers online, as well as finding out where your incident can be reported to through local councils and partners.

Superintendent of the Force Control Room Cherie Buttle said: “We are expecting to see an increase in demand on our force now the warmer weather has arrived, and the children are due to break up from the schools across South Yorkshire.

“We are urging those who are reporting a non-emergency crime to do so in an alternative way and for those who are using the 999 system to do so responsibly and think before they call.

“The way in which your report is handled is no different if reported online or over the phone, the investigation does not alter.

“We have recently launched our ‘live chat’ function on our website and have a dedicated online reporting section which helps keep our 999 lines clear for time critical emergencies.

“Please think before you call and help us to help you this summer.”

For more information about when to call 999, 101 or how to use our online reporting tools, please visit the SYP website: https://www.southyorkshire.police.uk/contact-us/report-something/

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