Malicious Calls Force Policy & Protocol

Reference number: 
20110254
Request date: 
05/2011
Response date: 
23/05/2011 (All day)
Request details: 

:: 1. Does your force bar mobile phones from making 999 calls after a certain number of false/malicious calls from the same number?
- If so, how many false/malicious calls trigger a phone being barred?
:: 2. Does your force bar landline phones from making 999 calls after a certain number of false/malicious calls from the same number?
- If so, how many false/malicious calls trigger a phone being barred?
 
For each of the last five financial years (2006/7, 2007/8, 2008/9, 2009/10 and 2010/11):
:: 3. How many phones has your force barred from making 999 calls?
- Please give the number of landlines and the number of mobile phones.
:: 4. How many 999 calls were received by the force?
- Please give the number of calls made from landlines, and the number from mobile phones.
:: 5. How many 999 calls required the urgent and immediate attention of the police?
- Please give the number of calls made from landlines, and the number from mobile phones.
:: 6. How many 999 calls were deemed as nuisance, false, malicious or hoax calls, etc? If possible, please break these figures down into any subcategories that you record (eg. hoax; nuisance; malicious, etc)
- Please give the number of calls made from landlines, and the number from mobile phones.

SYP response: 

 

:: 1. Does your force bar mobile phones from making 999 calls after a certain number of false/malicious calls from the same number?

Yes

- If so, how many false/malicious calls trigger a phone being barred?

After three calls, the issue is risk assessed by the Force Incident manager

:: 2. Does your force bar landline phones from making 999 calls after a certain number of false/malicious calls from the same number?

No

- If so, how many false/malicious calls trigger a phone being barred?

After three calls, the issue is risk assessed by the Force Incident Manger who may request that the location is visited by a police officer.

 

For each of the last five financial years (2006/7, 2007/8, 2008/9, 2009/10 and 2010/11):

:: 3. How many phones has your force barred from making 999 calls?

- Please give the number of landlines and the number of mobile phones.

Mobile phones only

07/07 No figures held

07/08 256

08/09 224

09/10 112

10/11 96

:: 4. How many 999 calls were received by the force?

- Please give the number of calls made from landlines, and the number from mobile phones.

2006/7 246170

2007/8 234568

2008/9 231275

2009/10 211841

2010/11 205295

Unable to breakdown between landline & mobile

:: 5. How many 999 calls required the urgent and immediate attention of the police?

- Please give the number of calls made from landlines, and the number from mobile phones.

　

The numbers of immediate response incidents are given below. Not all calls received as 999 calls are emergencies, and some calls that are not 999 do result in emergencies. Also in the case of for example a traffic accident on a motorway, several 999 calls will all be linked to the same incident.

The number of immediate response incidents are:

2006/7 79241

2007/8 78245

2008/9 80816

2009/10 75471

2010/11 73833

　

:: 6. How many 999 calls were deemed as nuisance, false, malicious or hoax calls, etc? If possible, please break these figures down into any subcategories that you record (eg. hoax; nuisance; malicious, etc)

- Please give the number of calls made from landlines, and the number from mobile phones.

10/11

Type

HOAX CALLS 1458

MALICIOUS/NUISANCE COMMS 816