Providing information

As part of our new policing pledge, we want to tell everyone about their dedicated safer neighbourhood team, where they are based, how to contact them and how to work with them. Use our postcode search to find out more about your local team.

We will also provide monthly updates on our progress, and on local crime and policing issues, so that you can hold us to account.

We will agree with victims of crime how often they would like to be informed of progress in their case, and for how long.

Listening and taking action

We will hold regular public meetings where you can meet your local safer neighbourhood team and agree priorities with other members of the community.

If you leave a non-urgent message for your safer neighbourhood team, they will respond within 24 hours.

We will ensure our police patrols are visible in areas at times when they will be most effective and, crucially, when you tell us you need them most.

We will spend 80% of our time visibly working in your neighbourhood, tackling the issues that matter most to you.

Responding to your needs

If you dial 999, we aim to answer the call within 10 seconds, sending officers to emergencies immediately and giving you an estimated time of arrival. We aim to attend an emergency incident within 15 minutes.

When your call is not an emergency we will answer it promptly and give you an estimated time of arrival.

If you tell us you are dissatisfied with the service you have received, we will acknowledge this within 24 hours. We will discuss with you how it will be handled, giving you the opportunity to talk to someone in person about your concerns and agree what will be done and how quickly.

Select your area from the options below to read more about the pledge and how it affects you.

• Barnsley
• Doncaster
• Rotherham
• Sheffield